Conditions of Sale
Thank you for choosing to use our website for information, reservations and sales.
Below states the conditions and regulations of sales which follows and honor the laws stipulated in Norway for online sales.
General Information
Payment:
Secure payment is offered with Vipps via Vipps, and VISA/Mastercard
Seller:
M & Teas Trading AS
Org No :922 610 258
Nytorget 8, 4013 Stavanger
Contact Person
Jake Lawrence Nolasco
Mobile : 47268910
E-post : jake@mandteastradingas.com
Buyer
The person who is registered as a buyer in the order
Prices & VAT
All prices on the website are in Norwegian Kroner (NOK) and include VAT.
Deliveries & Shipping
All purchases Matsaya, with address Nytorget 8, 4013 Stavanger, Norway & Vågsgata 16, 4306, Sandnes are picked up locally on site. Shipping is therefore not relevant.
Payment
You can use VISA/Mastercard and Vipps when ordering online.
Payment Conditions
The Seller can demand payment for the item from the time it is sent from the Seller to the Buyer If the Buyer uses a credit or debit card for payment, the Seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.
Personal Information
The seller processes personal data in accordance with the Personal Data Act. Your own information under Privacy that can be linked to you as a person will never be made available to other businesses or linked with other external registers.M & Teas Trading AS will not sell or pass on personal data without consent.
Card Information
When you shop with the Seller, the payment is processed by Elavon, which is a secure electronic payment solution for Visa and MasterCard/Eurocard. All card information is stored in accordance with the card companies' regulations.
Cancellation
Free cancellation for take-away until the food is produced (45 minutes before). Catering orders can be canceled free of charge 5 days before.
Claim
Contact Jake Nolasco by e-mail: jake@mandteastradingas.com for questions about the right of claim
Complaint
If there is a defect in the product, you must, within a reasonable time after you discover it, give the Seller written notice (call,e-mail or text message) that you want to claim the defect. The seller will then give you information on what to do next. The rules on complaints can be found in the Law on Consumer Purchases (Forbrukerkjøvenloven).
Unclaimed Goods
Goods that are not picked up at the delivery point at any Matsaya locations, Norway will be charged the amount ordered.
Conflict Resolution
Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on phone 23 400 500 or www.forbrukerradet.no. M & Teas Trading AS will follow the Consumer Complaints Committee's decisions.